General Terms & Conditions

General Provisions

The provisions contained in these General Terms & Conditions are subject to change without notice. It is the responsibility of any person seeking to rely on these General Terms & Conditions to ensure that they are making reference to the most recent version of our General Terms & Conditions by visiting the WinnersBet Website.
Where they appear in these General Terms & Conditions, the following terms and expressions have the meaning attributed to them in this Clause:
1. "Customer" means a registered holder of a WinnersBet Customer Account.
2. "Customer Credentials" means your WinnersBet User ID and access password.
3. "WinnersBet Rules" means any rules from time to time propagated by WinnersBet in respect of the WinnersBet Website and its use, and include:
  1. These General Terms & Conditions; and
  2. The WinnersBet Wagering Rules.
4. "WinnersBet Website" means our wagering website located at www.winnersbet.com.au.
Any references to "you" or "your" in these General Terms & Conditions is a reference to a WinnersBet Customer.
Any references to "we", "us" or "our" in these General Terms & Conditions is a reference to WinnersBet.
By opening a WinnersBet Customer Account, you agree to be bound by the terms and conditions set out hereunder and the WinnersBet Wagering Rules.
These General Terms & Conditions shall be governed by, and construed in accordance with, the Laws of the State of Victoria and, in the event of any dispute arising from or in connection with these General Terms & Conditions, WinnersBet and the Customer irrevocably submit to the exclusive jurisdiction of the courts of Victoria.
No rule of contract interpretation may be applied in the interpretation of these Rules to the disadvantage of a party on the basis that it prepared or put forward these Rules or any document forming part of these Rules.
You agree that it is your responsibility to pay any tax or duty imposed on you by any competent authority in connection with your wagering activity.

About WinnersBet

'WinnersBet' is the trading name of Da He, licensed Bookmaker of Racing Victoria (Licence Bl2002171).
You agree that WinnersBet offers a wagering service whereby Customers have the ability to place a bet with the possibilities of a win or a loss.
WinnersBet is licensed by Racing Victoria and regulated by Victorian Gambling and Casino Control Commission to accept wagers via the Internet and the telephone 24 hours a day.

Customer Identification

Identity Verification Requirements
1. Under Australian law including the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and the Australian Rules of Racing, you are required to verify your identify in order to use your WinnersBet Customer Account.
2. WinnersBet requires that all Customers successfully verify their identity by the earlier of:
  1. Three (3) days of opening their Customer Account; or
  2. Withdrawing any funds from their Customer Account.
3. If you have not successfully verified your identity by the time set out in the preceding Clause your WinnersBet Customer Account will be suspended indefinitely during which period you will not be able to access wagering functionality or perform any banking functions. Please note that any wagering transactions successfully placed prior to the suspension of your WinnersBet Customer Account will stand.
4. In order to verify your identity, you may be required to provide additional information or upload documentation including, without limitation:
  1. A current Australian Driver's Licence;
  2. A current Australian Passport; and/or
  3. A utility bill (no more than three (3) months old) on which the name and address used for registration of the Customer Account is prominently displayed.
5. If you are required to provide additional documentation in accordance with the preceding Clause, you may also be required to provide originals or certified copies where necessary.
Third-Party Identity Verification Services
1. WinnersBet may engage a third-party to provide identity verification services in order to more efficiently and comprehensively verify the identity of WinnersBet Customers.
2. Your personal information may be supplied to any third-party engaged by WinnersBet to provide identity verification services.
3. The process of verifying your identity may involve checking your personal information against third-party and government databases and/or credit headers.

Management of Your Customer Account

Customer Information
1. You are responsible for ensuring that all personal information in your WinnersBet Customer Account is kept current. You must notify us immediately if any of your personal information changes.
2. You agree that, by opening a WinnersBet Customer Account, we may use your personal contact information (including your phone number and your emailing and mailing addresses) to keep you informed about WinnersBet products, promotions, services and events from time to time.
3. Except as required by law, we confirm that we will not sell or distribute your personal information to any third-party without your prior consent. There are limited circumstances where we may be required to provide a third-party with access to your personal information including, without limitation, where a regulatory authority or sports controlling body requests said access for the purposes of an investigation or as part of an integrity protocol. In the event that we are required to provide a third-party with access to your personal information, we will only provide said access to the extent necessary to comply with the request or demand of the relevant regulatory authority or sports controlling body.
Customer Credentials
1. You are responsible for ensuring that your Customer Credentials (which include your name, address, telephone number, payment/bank details and password) are kept confidential. If you suspect that the confidentiality or security of your Customer Credentials have been compromised, you should notify WinnersBet immediately.
2. You are responsible for ensuring that your Customer Credentials are kept up-to-date and to notify us immediately of any errors. In the event that you have not kept your Customer Credentials up to date, WinnersBet reserves the right to suspend the Account.
3. You are able to update your password via the WinnersBet Website, or via the telephone provided that your identity is able to be verified by the WinnersBet operator.
4. If you have updated your password, WinnersBet reserves the right to reject or invalidate any subsequent transaction made or attempted to be made using your former Customer Credentials.
Activity in Customer Account
1. You will be responsible for any and all activity in your WinnersBet Customer Account, except where you have provided notice in accordance with the previous Clause.
2. Any wagers submitted via your WinnersBet Customer Account will be deemed to have been validly submitted by you and, once accepted, may not be modified, cancelled or voided except at the sole and absolute discretion of WinnersBet Management.
3. You will not attempt to use the WinnersBet Website to deliberately transfer money from one Customer Account to another by attempting to match the bets of another Customer Account holder through collusion.
Errors & Miscalculations
1. We reserve the right to annul, void or reverse any transaction subject to any error or miscalculation.
2. You will inform us as soon as you become aware of any error or miscalculation in the processing or settling of any transaction in your WinnersBet Customer Account.

Customer Conduct

Creation of Accounts
1. In order to open a WinnersBet Customer Account, you must be aged eighteen (18) years or above.
2. You must not open, or attempt to open, a WinnersBet Customer Account using another person's identity or personal information.
3. You must not allow your WinnersBet Customer Account to be operated by a third-party.
4. You must not access, operate or use, or attempt to access, operate or use, another person's WinnersBet Customer Account.
5. We may, in our sole and absolute discretion, impose any limits or conditions on any Customer Account that has been opened on a device or network that is shared (including within a particular residential address) or otherwise unsecured.
6. Except where expressly authorised by WinnersBet Management, you may not have more than one (1) WinnersBet Customer Account.
7. If we discover that more than one (1) Customer Account has been opened on your behalf, we will immediately close the additional Customer Accounts and, if at that time your first-opened Customer Account is:
  1. Open and unrestricted, we will transfer any funds in said account or accounts, as well as any eligible pending transactions, to the first-opened Customer Account.
  2. Closed or restricted owing to your self-exclusion, your first-opened Customer Account will be permanently closed, any pending bets in the additional account or accounts will be immediately voided, and any funds in any of your Customer Accounts will be refunded to you.
Use of Your Customer Account
1. Your Customer Account is for your personal use only. You must not permit another person to access your Customer Account nor use your Customer Account on behalf of, or for the benefit of, another person or persons.
2. You will not in any way disguise, interfere with, or prevent or inhibit us from identifying, the IP address of the device you are using to access the WinnersBet Website.
3. You will not make offensive or potentially defamatory or inflammatory remarks in connection with the WinnersBet Website.
4. You will not be abusive or threatening towards WinnersBet staff in all of your dealings and communications with WinnersBet.
5. You will not engage in any fraudulent, improper, misleading, manipulative or other unacceptable activity (whether or not unlawful) in relation to your access to or use of your Customer Account or our services. Such activity may include (but is not limited to):
  1. The use or attempted use of any software-assisted methods or techniques or hardware devices to manipulate, or interfere with the operation of, the WinnersBet platform or any aspect thereof;
  2. The introduction or attempted introduction of any virus or other harmful or malicious application or material to the WinnersBet platform or any aspect thereof;
  3. The introduction or attempted introduction of any defamatory, obscene, abusive or unlawful material to the WinnersBet platform or any aspect thereof; or
  4. The abuse of any promotions or bonuses offered by WinnersBet.
Breach of WinnersBet Rules
1. If we believe that you have breached the WinnersBet Rules, or otherwise observe unusual, improper or suspicious activity in your Customer Account, we may, in our sole and absolute discretion, do one or a combination of the following:
  1. Suspend or close your Customer Account (either temporarily or permanently);
  2. Impose restrictions on your Customer Account including preventing you from accessing said account or otherwise limiting or withdrawing certain functionality such as banking or wagering;
  3. Require you to complete an account rectification and/or re-activation process;
  4. Require you to provide any information necessary for us to conduct any inquiries necessary in order to verify your compliance with the WinnersBet Rules (regardless of whether you have previously provided such information) including, for example a statutory declaration regarding prior conduct, identification information, an undertaking regarding future conduct, or an authority to verify certain information with your financial institution; or
  5. Cancel, void or reverse any bets or transactions which were completed in contravention of the WinnersBet Rules (and, in such an event, any winning funds will be forfeited to, and retained by, WinnersBet without any liability on our part).

Deposits & Withdrawals

Deposits
1. You are able to fund your Customer Account by the following means:
  1. Credit / Debit Card;
  2. Electronic Funds Transfer;
  3. POLi Payments; or
  4. Bank Deposit.
2. WinnersBet reserves the right to remove or restrict a Customer's access to the abovementioned payment methods for Customers who reside outside of Australia.
3. If WinnersBet determines that you have deposited funds into your Customer Account which originate from a Bank Account, Credit/Debit Card or other payment facility that is not in your name, or which comprise monies provided to you by a third-party to be used for wagering, then WinnersBet may (at its sole discretion) elect to refund the deposited funds directly back to their source. If this determination is made after the placement of bets in your Customer Account, WinnersBet will not be obliged to pay any winnings which might otherwise have been payable to you or reimburse you for any loss incurred.
4. Credit/Debit Cards
  1. If you use a credit or debit card to fund your account, we may require that you provide us with a legible copy of the front and back of the relevant card.
  2. When sending a copy of the card, the middle 8 digits of the credit card may be redacted for security purposes.
5. POLi Payments
  1. If you deposit funds via POLi Payments, WinnersBet may (at its discretion) postpone the authorisation of any withdrawal requests until such time as the deposited funds are cleared funds.
Withdrawals
1. All deposited funds must be turned over at least once before further withdrawals from your Customer Account will be authorised.
2. You must have had your identity successfully verified before your will be able to withdraw funds from your Customer Account.
3. WinnersBet reserves the right to withhold or cancel any pending withdrawals until the the method by which you have funded your Customer Account has been verified.
4. WinnersBet endeavours to process all withdrawals received prior to 11:00am AEST Monday - Friday (excluding Public Holidays) on the same day that the withdrawal request is received.
5. WinnersBet does not use Osko or any other instant payment services when processing withdrawals.
Transaction Fees
1. We do not charge our Customers transaction fees in respect of deposits or withdrawals. We note, however, that you may be charged a fee by your financial institution for which it is your responsibility to pay.

Fraud & Other Illicit Activity

WinnersBet reserves the right to withhold deposited funds, and/or any winnings to which you might otherwise be entitled, if we determine that your account has been funded fraudulently or via the misuse of a Credit/Debit Card. Your Customer Account will also be immediately and permanently closed.
WinnersBet will report any instances of inappropriate or fraudulent use of Credit/Debit Card will be reported to the competent authority.
You agree and warrant that you will not cancel, or instigate any 'charge-backs', of any deposits made to fund your Customer Account without first obtaining the consent of WinnersBet. In the event that any deposits to your Customer Account are cancelled or 'charged-back', you agree to indemnify us for any costs, claims, damages and expenses relating to or arising in connection with said cancellations or 'charge-backs', including (without limitation) those incurred by WinnersBet in recovering the relevant amounts.
WinnersBet reserves the right to:
1. Seek the fullest civil and criminal sanctions against any Customer involved in financial crime; and
2. To notify the relevant sport's governing body, or relevant competent regulatory or legal authority where we have reasonable grounds to suspect your involvement in financial crime or other illicit activity, without the need to provide you with prior notice.
If you dispute a financial transaction on your Customer Account relating to a third-party (e.g. Bank), WinnersBet may temporarily suspend your Account, without notice, pending an investigation by us relating to the transaction. You agree to indemnify us for any costs, claims, damages and expenses relating to or arising in connection with such an investigation.
WinnersBet may, from time to time and at its discretion, conduct a review on the activity in your Customer Account in order to identify any suspicious, unusual, inappropriate or fradulent activity. In such an event, WinnersBet reserves the right to suspend your Customer Account pending the completion and outcome of that review.
You hereby indemnify and shall be liable to pay WinnersBet, on demand, all costs, charges or losses sustained, or liabilities incurred by WinnersBet (including but not limited to any direct, indirect or consequential losses, any loss of profit and loss of reputation) arising directly or indirectly from your fraudulent, improper, misleading, manipulative or otherwise unacceptable actions or activity (whether or not unlawful).

Dispute Resolution

If you have a dispute or greivance regarding a wager placed, or attempted to be placed, with WinnersBet, please contact us via email at [email protected], or contact us via the Live Chat facility on our platform.
We will use our best endeavours to resolve the dispute in good faith as soon as practicable after receiving details of your dispute or greivance.
If any Dispute cannot be resolved between WinnersBet and the Member, The Dispute must be referred to a representative of Racing Victoria via online or on phone. Racing Victoria are only able to offer a mediation process if both parties are happy to proceed. Racing Victoria are not able to make a final determination. Nothing in this Rule precludes a party from urgent interlocutory relief from a Court if such relief is reasonably required.

Reponsible Gambling

WinnersBet does not allow persons under eighteen (18) years of age to open or hold a WinnersBet Customer Account. If your children have access to the device that you use to access any of our wagering channels, we strongly recommend that you install parental control software to prevent them from gaining access and protect them from harm.
WinnersBet does not actively or directly promote its services to individuals under the age of eighteen (18), nor to any Customers or persons who have requested to be removed from mailing or marketing lists or who have self-excluded or suspended.
We use all reasonable endeavours to help our Customers maintain control of their wagering and to protect vulnerable persons from gambling harm. If you are vulnerable to gambling harm or are having difficulty controlling your wagering, we strongly urge you to utilise the Responsible Gambling tools available on the WinnersBet Platform (or by contacting us).
If you are a Customer that has previously self-excluded from WinnersBet, you must not subsequently attempt to open another Customer Account. WinnersBet makes all reasonable efforts to prevent the creation of duplicate Customer Accounts, however, if you are successful in opening a duplicate Customer Account, you accept full responsibility and liability for your actions and for all activity on each of your Customer Accounts including, without limitation, any wagering losses.