Dispute Resolution

Winners Bet seeks to resolve any concerns our customers have in a timely and professional manner.

  1. If any Dispute cannot be resolved between Winners Bet and the Member, The Dispute must be referred to a representative of Racing Victoria via online or on phone. Racing Victoria are only able to offer a mediation process if both parties are happy to proceed. Racing Victoria are not able to make a final determination. Nothing in this Rule precludes a party from urgent interlocutory relief from a Court if such relief is reasonably required.
  2. No rule of contract interpretation may be applied in the interpretation of these Rules to the disadvantage of a party on the basis that it prepared or put forward these Rules or any document forming part of these Rules.